Terms and Conditions

All quotations are valid for 28 days.

Payment for any service is due to be paid before the engineer leaves and is to be paid via Cash or Bank Transfer. For every 7 days payment is out standing 5% will be added until payment is cleared.

Hitch & Tow retain ownership of all products installed until payment is received in full.

A special order product requires a non refundable deposit of 50% at time of booking.

Upon arrival at installation if the incorrect vehicle details have been given and our engineer is unable to carry out the installation a £60.00+vat charge will be applicable. Hitch & Tow are not responsible for customers providing incorrect details.

Hitch & Tow will aim to book an engineer to attend warranty work with 7 working days (this may be longer in busy periods). If no fault is found with the products installed by ourselves, a £60.00+vat charge will be due and to be paid to the engineer at time of visit. Fuses and bulbs are not covered under warranty and will incur a £60.00+vat charge due to be paid to the engineer at time of visit.

If any third party carries out any work on our installation this will void your warranty with us.

Hitch & Tow take no responsibility for any damage reported once the engineer has left the installation.

Please note some vehicles require a bumper cut in order to install a towbar. This is unavoidable on some makes and models.

Installations require adequate fitting space ie a private driveway. If you live in a Parking Permit Zone please make sure you have a permit available for our engineer upon arrival.

All guarantee’s/warranty’s are stated on the invoice given so please retain this for future reference.

When booking an installation with Hitch & Tow you are agreeing to these terms and conditions and they are therefore binding.